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Policy

Delivery Details

1) Our delivery team will contact you to schedule the delivery once your furniture is completed.

2) Delivery within Klang is free for purchase above RM1000. Delivery fees will be charged for delivery out of Klang Valley, the fees are depending on the area and goods purchase.

3) The delivery will be scheduled 3 days before the delivery date and from Monday till Saturday only. Any fast delivery request, please contact our sales team before making a purchase.

4) Additional fees will apply for deliveries with limited accessibility or with no lift access. Please inform our delivery team before the delivery.

5)  Any disposal service requires advance booking with charges apply and for like-for-like items only. (example: delivery of your new sofa and disposal of old sofa)

6)  No specific time of delivery can be provided. A time frame will be advised but cannot be guaranteed.

Terms & Conditions

1) All orders are subject to acceptance by MZI Gallery Sdn Bhd.

2) Payment term must be received at least 40% of the sale amount upon confirmation. The orders shall be proceeding accordingly after the 40% deposit is made. The balance of 60% must be fully made before the delivery.

3) Once the sale has been confirmed with deposit, the order is not allowed cancel. The total sale amount is strictly not allowed to downgrade.

4) Deposit paid is not refundable.

5) The order can hold on up to 12 months from the date of purchase. The order and deposit will be canceled and forfeit after 12 months.

6) Customer are required to inspect the item(s) carefully before our delivery team leaves the premise. Any damage(s) detected should be immediately reported to us. We will not entertain to any complaints after 3 days from the delivery date.

7) The reschedule/delay of delivery must not be later than 1 month time from the confirmation of the delivery date. We shall entitle to charge the warehouse storage if delay of more than 1 month. MZI Gallery Sdn Bhd reserved the right to forfeit the purchase without refund if the items are not collected / delivered within 6 months from confirmation of the delivery date.

8) Our company reserved the right to repossess the goods if payment is not fully settled within 3 days after delivery.

9)  All the item(s), terms & conditions mentioned above in this sales order is agreed and signed by you.